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There's been a fire, explosion, crash or terror incident. As the public demands information it's the public sector comms team who steps forward with a role to warn and inform. One former head of comms who specialised in emergency comms has looked back at what he learned.
by Ben Proctor
I don’t know why my careers teacher at school never told me about emergency planning but I didn’t really know it was a thing until I went to work for South Herefordshire District Council in 1996. There I discovered the Emergency Peacetime Duty Officer rota and began to get an insight into what local public services do to look after people in an emergency.
Since then I have worked in and out of local government, usually in comms or digital roles and I have always maintained a particular interest in emergencies.
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