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customer insight and communications manager, gloucester city homes

Customer Insight and Communications Manager

Gloucester City Homes


Salary: £45,000

37 hours a week

Permanent role

Closing date: 28 February 2016

Gloucester City Homes is an independent housing association providing excellent housing management services to over 5,200 tenants and 260 leaseholders in Gloucester.

We are looking for a Customer Insight & Communications Manager who is passionate about communicating with our customers and providing excellent customer service.

Managing our Customer Services and Marketing teams you will be responsible for ensuring the delivery of high quality Customer Service across GCH, the effective capture and analysis of Customer Insight information and developing and implementing our digital inclusion, communication and marketing strategies.

You must be creative in your approach, have excellent communication and interpersonal skills, with a strong customer focus and an ability to understand the needs and perceptions of our customers.  You will also have considerable experience of leading, motivating, coaching and developing staff. 

GCH offer excellent benefits including flexible working, town centre office with free parking or free bus travel, subsidised gym membership, Social Housing Pension Scheme, up to 29 days annual leave excluding bank holidays, childcare vouchers and an employee wellbeing package.

To discuss this role further please contact Anita Pope on 01452 833082 or

Closing Date: 28th February 2016

Proposed Interview Date: TBC

For more information and to apply please click here or contact the Human Resources team on 01452 833147 to request a paper application form.

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